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Case Study

CRM & Property Portal Integration for a Dubai Real Estate Agency

Custom API integration connecting a Dubai real estate agency's CRM with Bayut, Property Finder, and Dubizzle β€” automating property listings, lead routing, and agent performance tracking in real-time.

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Client
Confidential Client
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Location
Dubai, UAE
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Year
2026
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CRM & Property Portal Integration for a Dubai Real Estate Agency

Integration

Confidential Client

N/A0N/A
Organic Traffic Growth
8% Viewing Conversion
Conversion Rate Lift
Lead Response: 25min
Bounce Rate Reduction
3 Weeks
Project Completion Time
vendor perspective

The Codx designed and built the full integration architecture β€” CRM connector APIs, portal webhook handlers, lead routing engine, and a real-time agent performance dashboard.

the brief

A mid-size Dubai real estate agency was managing property listings manually across Bayut, Property Finder, and Dubizzle β€” a time-consuming process prone to outdated listings and missed leads. The Codx built a centralised integration layer connecting their CRM with all three portals, automating listing syndication, lead capture, and agent assignment workflows.

before the codx vs after the codx

βœ• before the codx
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4-6 hours daily on manual listing updates across 3 portals
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Average lead response time: 4+ hours
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30% of leads lost due to tracking failures across spreadsheets
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Marketing ROI by portal completely unknown
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Agent performance review required 2-3 days of data gathering monthly
βœ“ After The Codx
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Listing updates propagate to all 3 portals in under 2 minutes
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Average lead response time: under 3 minutes via automated WhatsApp
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Zero leads lost β€” 100% captured in CRM with source attribution
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Marketing budget reallocated based on real portal ROI data β€” 22% improvement in cost per lead
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Agent performance dashboard updated in real-time β€” weekly review takes 15 minutes

challenge vs solution β€” point by point

every problem identified, what we did, and what changed.

01
Property listings manually updated on 3 portals β€” 4-6 hours of admin per day
Built centralised listing management system syncing to all 3 portals via API
02
Leads from different portals tracked in separate spreadsheets β€” agents missing follow-ups
Created real-time lead aggregation engine capturing leads from all portals into single CRM
03
No unified view of lead source performance β€” marketing budget allocated blindly
Implemented intelligent lead routing based on agent specialisation, availability, and workload
04
Listing price updates required manual edits on each portal β€” errors common
Built automated lead response system β€” WhatsApp message sent to lead within 2 minutes of capture
05
Agent performance tracked manually β€” no real-time view on conversion rates
Developed portal performance dashboard showing lead volume, quality, and conversion by source

key highlights

What made this project stand out

1

First 72 hours after go-live captured 100% of leads vs. estimated 30% loss rate before

2

Automated WhatsApp response deployed within project scope β€” no additional cost

3

Integration built to handle portal API changes gracefully β€” zero downtime in first 6 months

How The Codx Approaches Every Project

Every service follows a proven framework designed to deliver measurable growth and exceptional user experiences.

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Website Development

1

Discovery & audit

We review your existing site, server, analytics, and SEO baseline before touching anything.

2

Infrastructure first

Server, DB, caching, and Core Web Vitals sorted before a single design element changes.

3

Design & build

Mobile-first, brand-aligned, conversion-optimised. Every page has a clear purpose.

4

UAT + go-live

Full testing, DNS migration, client training, and 30-day post-launch support.

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Digital Marketing & SEO

1

Market & keyword research

We map the full opportunity β€” competitors, search volume, and content gaps.

2

Content strategy

Monthly calendar, pillar pages, blog clusters built around buyer intent keywords.

3

Technical SEO baseline

Schema, sitemaps, canonicals, page speed β€” foundation set before content goes live.

4

Monthly execution

Rankings, traffic, leads β€” every metric tracked and reported transparently.

🎯

Paid Advertising

1

Pixel & tracking audit

Nothing runs until every conversion event fires correctly.

2

Audience & creative strategy

Intent-based segments, Arabic creative, GCC geo-targeting from day one.

3

Launch + optimise

Weekly cadence β€” A/B testing creatives, audiences, and landing pages.

4

Monthly ROAS report

Every dirham attributed. Clear view of what's working and what's being scaled.

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Mobile App Development

1

Scope & architecture

User flows, API contracts, and tech stack defined before a single screen is designed.

2

UI/UX design

Figma prototypes with client-approved screens at every stage.

3

Development sprints

2-week sprints with a live demo at each milestone.

4

QA & submission

App Store + Play Store submission handled end to end.

technologies Used

Node.js
REST API
WhatsApp Business API
MongoDB
React

client testimonial

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The Codx designed and built the full integration architecture β€” CRM connector APIs, portal webhook handlers, lead routing engine, and a real-time agent performance dashboard.

CO
Confidential Client
Dubai, UAE

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