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Case Study

ERP & E-commerce Integration for a UAE Pharmaceutical Distributor

Seamless integration between a UAE pharma distributor's ERP system and their B2B e-commerce portal β€” automating order processing, stock availability, pricing, and regulatory compliance documentation.

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Client
Confidential Client
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Location
Dubai, UAE
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Year
2026
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ERP & E-commerce Integration for a UAE Pharmaceutical Distributor

Integration

Confidential Client

N/A0N/A
Organic Traffic Growth
21% Customer Satisfaction
Conversion Rate Lift
Order Processing: 252sec
Bounce Rate Reduction
4 Weeks
Project Completion Time
vendor perspective

The Codx architected and built the complete integration layer β€” ERP connector, e-commerce API bridge, regulatory document automation, and real-time order tracking for B2B customers.

the brief

A UAE pharmaceutical distributor operating a B2B e-commerce portal for clinic and pharmacy customers faced a critical disconnect β€” their ERP held live inventory and pricing data, but the e-commerce portal showed static information updated weekly. The Codx built a real-time bidirectional integration eliminating this gap and automating the entire order-to-fulfilment workflow.

before the codx vs after the codx

βœ• before the codx
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Stock data updated weekly β€” 30% of orders placed on out-of-stock items
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50+ pricing correction calls handled by customer service daily
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3-4 hour delay between portal order and ERP processing
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Regulatory documents attached manually β€” missed on 15% of shipments
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B2B customers calling for order status 20-30 times per day
βœ“ After The Codx
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Real-time stock availability β€” out-of-stock orders reduced to near zero
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Pricing correction calls reduced by 95% β€” customer-specific rates applied automatically
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Portal orders processed in ERP within 60 seconds β€” no manual intervention
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100% of shipments include correct regulatory documentation automatically
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B2B order status calls reduced by 85% β€” customers track online

challenge vs solution β€” point by point

every problem identified, what we did, and what changed.

01
E-commerce portal showing weekly-updated stock data β€” customers ordering out-of-stock items daily
Built real-time ERP-to-portal stock sync updating availability every 5 minutes
02
B2B pricing tiers not reflected on portal β€” customer service handling 50+ pricing correction calls per week
Created customer-specific pricing engine pulling B2B contract rates from ERP in real-time
03
Orders placed on portal manually re-entered into ERP β€” 3-4 hours of daily data entry
Automated order flow β€” portal order triggers ERP sales order creation in under 60 seconds
04
Regulatory documents (batch certificates, expiry info) not attached to orders automatically
Built regulatory document automation attaching batch certificates and expiry data to every order
05
No real-time order tracking for B2B customers β€” status calls flooding customer service
Created B2B customer tracking portal with real-time shipment status from ERP

key highlights

What made this project stand out

1

Zero manual order entry β€” 100% automated from portal to ERP to warehouse

2

Pharma-specific regulatory compliance built into integration β€” not an afterthought

3

Integration designed to be ERP-agnostic β€” can switch ERP without rebuilding portal

How The Codx Approaches Every Project

Every service follows a proven framework designed to deliver measurable growth and exceptional user experiences.

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Website Development

1

Discovery & audit

We review your existing site, server, analytics, and SEO baseline before touching anything.

2

Infrastructure first

Server, DB, caching, and Core Web Vitals sorted before a single design element changes.

3

Design & build

Mobile-first, brand-aligned, conversion-optimised. Every page has a clear purpose.

4

UAT + go-live

Full testing, DNS migration, client training, and 30-day post-launch support.

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Digital Marketing & SEO

1

Market & keyword research

We map the full opportunity β€” competitors, search volume, and content gaps.

2

Content strategy

Monthly calendar, pillar pages, blog clusters built around buyer intent keywords.

3

Technical SEO baseline

Schema, sitemaps, canonicals, page speed β€” foundation set before content goes live.

4

Monthly execution

Rankings, traffic, leads β€” every metric tracked and reported transparently.

🎯

Paid Advertising

1

Pixel & tracking audit

Nothing runs until every conversion event fires correctly.

2

Audience & creative strategy

Intent-based segments, Arabic creative, GCC geo-targeting from day one.

3

Launch + optimise

Weekly cadence β€” A/B testing creatives, audiences, and landing pages.

4

Monthly ROAS report

Every dirham attributed. Clear view of what's working and what's being scaled.

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Mobile App Development

1

Scope & architecture

User flows, API contracts, and tech stack defined before a single screen is designed.

2

UI/UX design

Figma prototypes with client-approved screens at every stage.

3

Development sprints

2-week sprints with a live demo at each milestone.

4

QA & submission

App Store + Play Store submission handled end to end.

technologies Used

Node.js
REST API
MongoDB
React
Redis

client testimonial

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The Codx architected and built the complete integration layer β€” ERP connector, e-commerce API bridge, regulatory document automation, and real-time order tracking for B2B customers.

CO
Confidential Client
Dubai, UAE

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